Executive Director of Operations
City of New York
DEPARTMENT OF CONSUMER AND WORKER PROTECTION
Job Vacancy Notice
Civil Service Title: Secretary of The Department
Title Code No: 12859
Salary: $80,931.00 / $87,277.00* - $120,000.00
* minimum with two years of continuous city service
Office Title: Executive Director of Operations
Work location: 42 Broadway, New York, NY
Division/Work Unit: Administration
Number of Positions: 1
Job ID: 458685
Hours/Shift: 9:00 AM to 5:00 PM
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dca or on its social media sites, Twitter, Facebook, Instagram and YouTube.
DCWP is looking for an experienced and highly motivated Operations Manager to serve as its Executive Director of Operations. The selected candidate will be reporting to the Assistant Commissioner of Finance and Administration and will oversee 3 key areas: Human Capital, Facilities Management, and Organizational Compliance. Specific responsibilities include but are not limited to:
· Oversee the Human Capital team, including time and leave, monitoring team performance, and reporting on trends. The Executive director will ensure that the Human Capital team upholds high standards and support in Recruitment and Onboarding, training and development, labor relations, employee benefits, performance management, timekeeping, civil service compliance/Process, and reasonable accommodations
· Oversee the General Services team, including working with vendors, building managers, and service providers. Manage facilities, planning and oversight ensuring ongoing maintenance of quality work spaces. Develop and oversee inventory management processes of agency assets. Update and maintain workplace safety policies and procedures. The Executive Director will ensure that the General Services team provides logistical and operational support to DCWP divisions and sustains exceptional service levels in the four core functions of General Services: Facilities management, Fleet management, Mailroom services, and Health and Safety Administration
· Oversee Agency’s Organizational Compliance – Responsible for the design, implementation, and safeguarding of agency internal controls including developing and maintaining accurate financial and performance records and reports for internal and external audits. Responsible for implementing citywide safety and health policies and monitoring the health and safety risks in the workplace.
Minimum Qualification Requirements
PLEASE NOTE: New York City residency is required within 90 days of appointment. However, City employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The ideal candidate will have demonstrated success managing the Administrative operations of a comparable City agency, or similar organization, and will have exhibited:
- Excellent written and verbal communication (Excel and presentation skills preferred)
- Experience in the areas of project management, compliance, human capital, and facilities management
- Experience implementing organizational policies based on legal obligations and organizational best practice
- At least 4 years of Supervisory experience overseeing a unit or bureau.
- Entrepreneurial; Detail oriented; Highly organized; Good judgment;
- Team player willing to roll up their sleeves and operate at various levels; Ability to juggle multiple projects.
- Juris Doctorate Degree
For Non-City/External Candidates: Visit the online site and type “Consumer Affairs” on the search line. Then locate the Job ID number.
For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.
A RESUME AND COVER LETTER ARE REQUIRED.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
*Appointments are subject to Office of Management and Budget (OMB) approval.
*55-a Candidates: NYC Department of Consumer Affairs is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.
**LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCA qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
*Drug Screening: A drug screening may be required prior to being appointed.
We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to ReasonableAccommodationRequests@dca.nyc.gov.
Post Date: 2/23/2021
Post Until: 4/24/2021
DCWP and the City of New York is an equal employment opportunity employer.