Technical Product Support Specialist
What you will do
The technical support specialist will interact with security sales and installation personnel via telephone and email to assist with specification, installation, operation, and troubleshooting of exacqVision hardware and software.
How you will do it:
- Ensure pre-sales and post-sale satisfaction with exacqVision products via telephone and e-mail communication with customers
- Document all incoming inquiries and support cases
- Support sales and customer applications
- Test and or document digital video recording hardware and software
QualificationsWhat we look for
Required Qualifications:
- Advanced experience with computer networking
- Ability to calmly and concisely communicate with customers
- Ability to work with minimal supervision
- AS or BS (or equivalent experience) in Computer Science, Electrical Engineering, Information Technology or related field.
- Experience with MS Windows, Linux (Ubuntu), and PC platforms.
Preferred
- Relevant job experience
- Advanced Ubuntu Linux experience
- IP Camera experience
- Experience with digital video capture, compression, or streaming
- Experience with CCTV security video systems.
About Us:
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
JobField Operations
Primary LocationUS-IN-Fishers
OrganizationBldg Technologies & Solutions