2021 Busch Gardens Leadership Summer Internship
Selected candidates are placed in a position within the Park Operations department in either the Ride Operations, Guest Arrival or Zoological sub-department, or within the Merchandise department. Interns will be required to participate in the following activities:
* Attend seminars held by various departments within the park, including Culinary Operations, Design & Engineering, Finance, Human Resources, Marketing, Merchandise, and Park Operations
* Park tours with members of your leadership team
* Planned meeting sessions with members of the park’s leadership team
* Complete an Internship project where interns work with leaders throughout the park on an assignment designed to improve the park and its operations
* Complete an evaluation process throughout the internship period designed to help selected candidates gain real job experience and develop/improve their performance during the entire length of the internship
* Interns will have the experience of front-line involvement, overseeing a team of employees and providing guidance and direction to their team as they interact with thousands of guests daily
Daily Responsibilities: Interns will be expected to perform the following responsibilities on a daily basis:
* Oversee and coordinate the daily activities of all assigned locations
* Monitor all assigned locations to ensure safety, Five-Star Service, and cleanliness
* Assist with the training of new Ambassadors and ensuring they have the proper training documentation
* Maintain safety standards for both Ambassadors and guests
* Oversee and coordinate daily assignments for all Ambassadors to include employee scheduling, rotation schedules, issuing tills, placing orders as needed, completing returns/exchanges, break schedules and financial tracking of sales or other location paperwork/record keeping as assigned
* Monitor budgeted labor and location supplies
* Coach and counsel Ambassadors on their performance
* Complete all tasks assigned by park leadership in a timely manner
* Perform health maintenance, training sessions & animal presentations and enrichment (Zoological)
* Knowledge and ability to discuss history of animals (Zoological)
* Have ability to recognize the overall health of each animal through daily observation and hands on training (Zoological)
Requirements and Competencies
* Must be currently pursuing a college degree
* Commit to working through the 2021 peak operating season (mid May– mid August)
* Flexible availability (schedules include nights, weekend and holidays)
* Excellent human relations and communication skills
* Previous leadership, zoological or theme park experience is a plus
* Previous water safety experience preferred for Water Country USA applicants
* One year of animal care experience with at least 6 months of hoof stock and/or avian experience preferred (Zoological)
* Familiar with the principles of Operant Conditioning, specifically the application of positive reinforcement training preferred (Zoological)