Technical Writer
About Harbor Freight Tools :
In 1977, Harbor Freight Tools was started as a small family-owned business. We made a commitment to provide working people with great quality tools at the lowest prices. And for over 43 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less. All while developing and launching over 1,000 new tools each year.
We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 43 year-old, $5 billion company with over 1,100 stores, opening 2-3 new stores a week with over 40 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you.
Delivering Value to the Hardworking Since 1977.
Job Summary :
The Supply Chain Technical Writer will support and produce high-quality process oriented documentation (Standard Operating Procedures) for the Distribution workforce. With expert communication skills, this role creates written communication that effectively targets the appropriate audience and captures all needed information; process, technical, and site specific.
Job Description :
The Supply Chain Technical Writer will support and produce high-quality process-oriented documentation (Standard Operating Procedures) for the Distribution workforce. With expert communication skills, this role creates written communication that effectively targets the appropriate audience and captures all needed information; process, technical, and site specific
Duties and Responsibilities:
Responsible for creating standardized technical documentation for all Distribution applications and procedures focused on operational excellence, process flow, and execution
- Handle complex issues with discretion and good judgement
- Exercise creative freedom to build and maintain best practices for technical documentation, including tone, format and vocabulary
- Grasp complex technical systems, systematic components, and learn quickly
- Participate in cross-functional initiatives that impact DC processes
- Manage multiple assignments/projects simultaneously
- Act as a project team member/stakeholder, and support effective execution by creating clear and effective documentation
- Collaborate with Engineers, Operators, project leaders, and other stakeholders to ensure all documentation captures all needed information
- Identify gaps and opportunities in existing communications and collaborate with business partners to find solutions
- Provide clear expectations to partners to ensure all documentation is accurate, clear, consistent and appropriate for the audience
- Maintain the responsibility and authority of standard documentation with appropriate approval on SOPs, work instructions, and training aids
- Serve as a resource to content providers and the operations team for feedback on language usage, document templates and styles
- Participate and provide input on standard documentation and change management approval process
Scope:
- Create policy and provide input to resolve problems
- Provide data for decision support
- Provide consultation or expert advice
- Participate in planning business objectives
- Staff supervision and development — None
- Decision making-Yes
- Travel – Up to 20%.
- Location
Requirements :
Job Qualifications – Education and Experience
- Bachelor’s degree in Communications, English or related areas, or equivalent experience
- Fluency in English
- Excellent interpersonal skills including a professional and diplomatic demeanor
- Excellent communication skills including written, verbal, listening, and presentation
- Independent decision making without direct supervision
- Flexible and adaptable in regards to learning and understanding new technologies
- Strong working knowledge of Microsoft Office Suite (with an emphasis on Word Templates, Styles, and Formatting)
- Ability to work independently and with and team
- Technical writing
- Proficient in editing and copyediting skills
- Strong attention to detail and technical/process accuracy
- Experience authoring highly technical information as user-friendly documentation for less technical business users
- Written Communications: Writes clearly and succinctly in a variety of communication formats. Crafts messages that achieve the desired result across diverse audiences and initiatives.
- Customer Focus: Establishes and maintains effective relationships with customers and gains their trust and respect. Is dedicated to meeting the expectations and requirements of internal customers.
- Learning on the Fly: Learns quickly when facing new problems, systems or applications. Relentless and versatile in the pursuit of creative solutions. Quickly grasps the essence and underlying structure of problems.
- Planning and Priority Setting: Juggles multiple competing deadlines and objectives. Focused to ensure critical tasks are prioritized appropriately.
- Dealing with Ambiguity: Able to drive for results while managing changes in priorities/scope. Can quickly adapt to evolving business needs.
- Organizational Agility: Understands the purpose and stakeholders of Harbor Freight practices, policies, procedures and systems.
- Technical writing
- Proficient in editing and copyediting skills
- Strong attention to detail and technical/process accuracy
- Experience authoring highly technical information as user-friendly documentation for less technical business users