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Sr. Phlebotomist/Donor Floor Supervisor - Cincinnati, OH

If you are interested in an exciting career in the biopharmaceutical or medical field you’ve come to the right place. At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding. Whether you are just beginning your career or you have experience in the medical field, we have many exciting opportunities for you to consider. 

The Donor Floor Supervisor is responsible for overseeing donor floor operations to include plasmapharesis donation procedures to ensure donor safety.

Additional Responsibilities Include:

  • Ensures donor confidentiality, meet customer service expectations, greet and acknowledge donors as they are assigned to donation area and after completing donation process.
  • Reviews donor record files to ensure for completeness, accuracy, and in compliance with cGMP.
  • Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
  • Labels and ensures each unit and samples are labeled accurately.
  • Set-up and prepare all equipment and disposable supplies for venipunctures and plasmapheresis procedures, and perform plasma collection.
  • Supervises and performs venipuncture and plasma collection.
  • Supervises the operation and maintenance of the automated plasmapheresis machines including response and evaluation of all alarms and machine errors, documentation of exceptions, etc.
  • Removes and/or replaces equipment from service.
  • Maintains proper ratio to ensure donor safety and to ensure quality of product.
  • Ensure proper disposal of all contaminated disposable equipment.
  • Maintains accurate and thorough documentation of necessary records, including PCS-2 Machine Logs.
  • Coordinates with medical staff to monitor donor and donor reactions, as necessary.
  • Supervises monitoring inventory levels, stocking supplies, and opening and closing lots for usage.
  • Prepares weekly staffing schedules to accommodate breaks, vacation, and unplanned absences to determine optimal allocation of staff.
  • Oversees all donor floor personnel by delegating and coordinating staff activities to increase efficiency. 
  • Performs performance reviews of donor floor staff and provides effective feedback regarding performance.
  • Communicates with management regarding pertinent information regarding work areas.
  • Maintains cleanliness of work area to ensure a clean and professional environment.
  • Identifies areas of operational opportunity for continuous improvement.
  • Supervisors and develops donor floor staff in accordance with the SOP, training and safety manuals, and follows all OSHA requirements and personnel policies.
  • May be responsible for changing supply lot numbers.
  • Educates new donors on the use of products made from donated plasma. This includes explaining the process, the tests performed, the appointment system, fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donors’ questions are answered timely, accurately, and professionally.
  • Performs other duties and responsibilities as designated by management.




The Donor Screening Supervisor is responsible for all area operations including but not limited to donor flow facilitation, scheduling, and employee supervision. Additional duties include registering new and current donors and conducting a series of screening procedures to determine suitability for plasma donation. Maintains compliance with SOP, current Good Manufacturing Procedures (cGMP), and regulatory guidelines.

Additional Responsibilities Include:


  • Greets and builds rapport with donors and directs them to appropriate areas for further processing.
  • Maintains donor flow while adhering to standard operating procedures.
  • Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
  • Remains professional at all times in a fast-paced environment
  • Contributes to formulating area schedules to best accommodate production levels and donor arrival patterns
  • Reallocates area resources to alleviate process flow issues to minimize the donors’ time in the center
  • Participates in employee interviews, evaluations, coaching, and disciplinary processes in the presence of center management
  • Oversees all donor screening personnel by delegating and coordinating staff activities to increase efficiency.
  • Performs performance reviews of donor floor staff and provides effective feedback regarding performance.
  • Train and provide leadership to new/existing employees.
  • Manages break schedules and facilitates minor to moderate donor complaint resolution and directs to Center Management as appropriate.
  • Reports quality issues and procedural deviations to Quality Assurance and Management.
  • Performs donor medical screening to determine suitability of donor to include reviewing health related documents and taking vital signs including blood pressure, pulse, and temperature.
  • Performs finger sticks and utilizes screening equipment to obtain hematocrit and protein readings.
  • Performs clerical duties including creating and maintaining donor record files and inputting information into the donor management computer software.
  • Performs cashier duties related to payment of donor fees.
  • Performs all required quality controls and legibly records the results on the appropriate logs and into the donor management computer software.
  • Answers the telephone and any donor inquiries regarding the procedure, payment, and company policies in a prompt, professional manner.
  • Ensures all donation information is complete, accurate, and legible prior to donation.
  • Follows all OSHA requirements and company personnel policies.
  • Remains alert for any adverse donor reactions and notifies appropriate staff.
  • Maintains confidentiality with all specific donor issues and record keeping activities.
  • Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
  • Cleans and maintains equipment on a daily basis and troubleshoots issues as they arise.
  • Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
  • Educates new donors on the use of products made from donated plasma. This includes explaining the process, the tests performed, the appointment system, fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors’ questions are answered timely, accurately, and professionally.
  • May be responsible for changing supply lot numbers.
  • May track and record data for specialty plasma programs.
  • Reviews donor reclassification requirements and resolves donor classification issues.
  • Conducts daily calibration of equipment according to appropriate SOPs.
  • Performs other job related tasks as assigned.





Job Requirements
A High School diploma or equivalent (GED) is required
Further Education including Bachelors Degree preferred.
Must possess any licenses or certifications required by the state.
Demonstrated experience of team lead or supervisor capabilities. Other combinations of education and experience may be considered.
Must be able to speak, read, write and understand English. Bilingual skills in Spanish preferred in some locations.
Strong leadership and customer service skills are essential. Ability to understand and implement protocol is required.
Ability to read and interpret documents such as safety regulations, operating and maintenance instructions and procedure manuals.
Ability to read numbers on screening equipment such as scales, thermometers, graphs, digital vital signs monitor and refractometers.
Ability to perform basic mathematical calculations.
Ability to function effectively in a fast paced environment with frequent interruptions.
Must possess basic computer knowledge and skills. Basic working knowledge of Microsoft Word and Excel preferred.
Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
Must have completed documentation of training appropriate for duties prior to performing duties independently.
Ability to read and review documents for extended periods.
CPR certification or the ability to obtain certification preferred.

Octapharma Plasma offers competitive compensation and benefits including medical, dental, vision, life insurance, 401(k) and tuition reimbursement.