RH Brand Ambassador - Client Resolution Specialist
RH Brand Ambassador – Client Resolution Specialist
Inktel is partnering with Restoration Hardware to offer a full-time on-site position w/ generous compensation and benefits!
We STRIVE to provide exceptional service for our client partners. To do that, we need exceptional people with natural drive to help others. Do you have passion for service?
We are interviewing NOW for our next training class beginning 8/16/21.
• This will be on-site role
• Schedule will vary: day shift - Mon-Sun.
• Full-time permanent position with benefits
- Applicants must be able to work a flexible schedule, including evenings, weekends, and holidays
• 1st Interview will be conducted via video call.
• 2nd interview will be at the Orlando site.
A little about our client partner – Restoration Hardware:
RH (RH.com), is one of the most innovative and fastest-growing luxury brands in the interior design and home furnishings marketplace. We believe our brand stands alone and is redefining this highly fragmented and growing market. Our ability to innovate, curate, and integrate products, categories, services, hospitality, and businesses with a completely authentic and distinctive point of view, is a powerful platform for long-term growth.
Inktel is seeking people who embody RH’s People Value.
We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
Restoration Hardware Brand Ambassador – Client Resolution Specialist
Responsibilities:
• Provide a luxury experience for the RH customer
• Work in close partnership with cross-functional partners to resolve customer concerns promptly
• Build brand loyalty and revenue by being well versed in RH product knowledge, processes and systems
• Notify customers and report delays in delivery
• Billing and payment support
• Alert customers of recall notices
• Represent the RH brand through polished communication and professionalism
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• In the future, field customer service and order consultation phone calls
Qualifications:
• Prior customer service experience
• Strong written communication skills
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Must possess poise and confidence to interact with high-end customers while maintaining confidentiality
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Conscientious team player
• Driven to deliver first-class service and exceed customer expectations
• Professional demeanor
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Proficiency with the following systems: Microsoft Office, Salesforce, Avaya, Teleopti, CW OMS (an AS 400 green screen system) and Google Applications
Proven track record of ALL of the following STRIVE values:
• [S]ervice
• [T]enacity
• [R]esponsibility
• [I]ntegrity
• [V]ersatility
• [E]ntrepreneurship
Benefits:
After 60 days of employment, you will qualify for a comprehensive benefits package which includes medical, dental, vision and personal time off. After 6 months of employment, you will qualify to opt–in to the following benefits: short/long term disability, life insurance, and a 401K plan.
About Inktel Contact Center Solutions:
Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.