Freight Broker Agent
Job description
As a well-established but growing and successful Company, ITF Group is the perfect place to build your career. As a multicultural organization, we embrace our diverse workforce and are a true believer in equal opportunities for all. We have various social functions during the year which is the perfect opportunity to get to know your colleagues, having fun and building the morale of our teams. People are our assets and we are constantly encouraging our employees to grow and succeed in their careers. We invest in our people and they invest in us. We offer a competitive salary with a bonus and attractive benefits package including vacation/holiday pay, medical, dental/vision, and 401K.
GENERAL JOB DESCRIPTION
ITF Group is looking for a service -minded Freight Broker to act as a liaison between our customers and freight carriers. The Freight Broker will secure new accounts, expedite the sharing of information and documentation between customers and carriers, and communicate with dispatchers and drivers to track the status of loads. You will negotiate contracts with carriers in a manner that optimizes profits. To ensure success in this position you need maintain current knowledge of freight carrier services and be effective in attracting new customers and ensuring customer retention. Top applicants are customer-oriented and can multitask in a dynamic, face-paced environment.
MAJOR DUTIES AND RESPONSIBILITES
- General leads and attracting new prospects and developing a sales pipeline.
- Identifying and selecting reputable and safe carriers for freight services.
- Providing customers with shipping quotes.
- Booking orders with carriers.
- Assisting to prepare carriers for loads.
- Tracking status of loads.
- Collaborating with shippers, carriers, and dispatchers to manage scheduled collections and drop-offs.
- Keeping accurate records of relevant activities.
- Updating customers on status of shipments and assisting with other inquiries.
- Maintaining current knowledge of market trends in transportation mark.
- Perform freight services according to company and government regulations.
- Plan and coordinate pick-up and delivery schedules.
- Resolve freight discrepancies in a timely manner.
- Respond to customer concerns and queries professionally.
- Maintain positive and productive relationship with customers.
- Negotiate contract and pricing agreements with carriers.
- Provide special discounts and promotions to customers.
- Contact current and potential customers for new business opportunities.
- Maintain strong relationship with multiple carriers.
- Ensure that freight paperwork is completed and approved before transportation.
- Maintain freight files and customer receipts for reference purposes.
QUALIFICATIONS FOR THE JOB
- Associate Degree in Logistics required (Bachelor’s degree preferred).
- Professional certification as a certified transportation broker preferred. Two or more years of work experience in a similar role.
- Familiarity with brokerage firm operations, carrier management, and broker regulations. Established book of business preferred.
- Proficient with Microsoft Office Suites.
- Excellent problem-solving abilities.
- Excellent communication skills, both verbal and written.
- Outstanding people skills.
- Proficient negotiating Skills.
- Demonstrated ability to meet sales targets.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year