Partner Implementation Specialist

About this Role

As a Partner Implementation Specialist, you will be responsible for onboarding new broker partners and making sure their first experiences with BerniePortal are successful. We have partnered with employee benefits brokerage firms across the country to distribute BerniePortal to their employer clients. You will have calls and demos with these new partners, as well as with their clients and prospects. You'll also support them via email and may get to hang out with them in person if they come to our annual users conference, Weekdays with Bernie. It all adds up to building positive, mutually beneficial relationships.

Compensation and Benefits

Base: $35.00 / hr (annualized $72,800)

This role is non-exempt

Full health and ancillary benefits after completion of the probationary period

Employer-paid Life, Short-Term, and Long-Term Disability insurance

401(k) with employer contribution (eligible after one year)

What will you do in this role? 

Onboard and support new BerniePortal broker partners that result in high software utilization and positive ROI, for our partners and Bernard Health.

Educate partners about BerniePortal's Payroll / HR / Benefits platform, highlighting the benefits and value proposition.

Maintain accurate and detailed records of all partner interactions and activities in the customer relationship management system (CRM).

Troubleshoot software behaviors and outline solutions

Capture key customer feedback and deliver it to internal teams

What does the company do?

BerniePortal is an all-in-one Payroll/HR/Benefits system for employers with between 10 and 200 employees. Supported by benefit brokerages across the United States, HR leaders who choose BerniePortal get a truly all-in-one system that saves them a lot of time, which they can use to foster a good place to work. Our product saves our HR customers time and our content helps them use that time savings to foster a good place to work.

How did this position open up, and is now a good time to join BerniePortal?

Recent industry events have created an enormous opportunity for BerniePortal to make large market share gains with employee benefits brokerages and employers. Whoever is ultimately selected for this role will be walking into an incredible career opportunity with a company that is poised to grow rapidly. There will be high expectations, and also the potential for high rewards.

Is this job on-site?

Yes, this role is based in our vibrant office, where we work together five days a week. At BerniePortal, we highly value in-person interactions that foster strong team dynamics, facilitate effective coaching, and nurture professional growth. We believe that spontaneous conversations, collaborative projects, and the overall energy of an office environment are irreplaceable catalysts for personal and professional development.
In addition to our commitment to in-office collaboration, we offer a generous PTO policy to support work-life balance. We understand the importance of time off for relaxation, personal pursuits, and spending time with friends and family. Our PTO policy is designed to provide ample opportunity for you to recharge and return to work refreshed and energized.
Our office culture is dynamic, supportive, and inclusive, making it a place where you can thrive professionally and personally.

Ideal Candidate

The ideal candidate has demonstrated success in business to business sales, pipeline management, and being thorough in their work. No matter what, they need a demonstrated willingness to learn and a track record of perseverance in the face of challenges. They don't want an "easy" job where they can coast, but rather want a role where they can learn a ton, make a clear contribution, and get rewarded for it both short-term in pay and long-term in career experience.