Applications and System Admin II - Information Technology Technical Associate (16016)
Illinois Residency Requirement: This position requires Illinois residency within 180 calendar days of the start date.
Throughout Southern Illinois University Edwardsville, information technology is used for the creation and exchange of knowledge. Information Technology Services leads the University by providing a contemporary, robust, and secure technology environment in the support of teaching, learning, research, service, and decision-making.
Information Technology Services is seeking qualified and experienced IT candidates to join our team in the role of Applications and System Admin II.
Under general supervision, this position assesses the needs of clients and assists in the selection, implementation, configuration, maintenance, and troubleshooting of campus-wide systems. The Admin will work with IT help desk, clients, vendors, and other IT personnel to troubleshoot incidents, document issues and resolutions in ticketing system, and troubleshoot hardware associated with systems.
This position is responsible for replacing hardware components as needed, monitoring system backup logs, and monitoring SQL Database backup logs. Additionally, the System Admin will create and maintain basic workflows and scripts, work with vendors to install and maintain systems, and document existing workflows. This position documents system configuration and changes, handles service tickets requesting changes, processes Security and Access Requests. The System Admin may assign tasks to ITTA-ASA I and technicians as required.
Examples systems include but not limited to the following: Video Surveillance, Digital Signage, Curriculum Management, ID-card, Door access systems, vending, cashiering, document imaging, workflows, advising and retention (Starfish), Point of Sale, Textbook rental, Power Platform, IIS, Microsoft SQL Server, and mobile applications. These systems directly affect students, faculty, and staff in the use of information and technology to increase learning potential
Benefits Package
SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at percentage of appointment) including:
*Medical, dental and vision insurance;
*University tuition waivers (full-time receive 100% waiver of tuition)
*Life insurance;
*SURS retirement plan;
*Supplemental retirement savings plans;
*Paid vacation and sick leave accrual;
*Generous holiday schedule/paid holidays;
*WorkLife programs;
*Employee Assistance Program (mental health and wellness);
*Employee discounts (local and national retailers);
*Flexible Spending Account Program;
For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits
How to Apply
***Civil Service positions do not require an exam unless stated otherwise***
Below the description, click “Apply for Position”. If you have not applied with a role with us previously, please register for a Hire Touch account. Complete the forms that are attached to the position. Refresh browser if documents do not load.
Civil Service Application Tips:
*In order to qualify for the role, it is important that your complete and detailed employment history is included on the Civil Service application. Please be detailed in “Specific Duties Performed”
Example: Instead of listing “general office duties”, state specific equipment used, tasks performed, software, etc.
*Many of our positions use your education and courses as experience, please upload all of your transcripts (can be unofficial). You can always log back in and upload before the job closes.
*If you are unsure of what the minimum qualifications mean; you can review them on the State Universities Civil Service System at https://sucss.illinois.gov/pages/classspec/default.aspx - If you need clarification on which classification, please reach out to Human Resources at 618-650-2190
*Applicants qualifying for veteran’s preference must submit a copy of form DD214 at the time of application.