Sr. Taxpayer Service Representative

Becky - 502-548-8172

Rebecca Jenkins, Talent Acquisition Coordinator

Human Resources | Louisville Metro Government

517 Court Place, Ste 605, Louisville, KY  40202

Rebecca.jenkins@louisvilleky.gov

Job Opportunities: https://www.governmentjobs.com/careers/louisvilleky

SENIOR TAXPAYER SERVICE REPRESENTATIVE

Salary - $22.43 - $22.43 Hourly

Description

• Performs complex tax preparation, document review, and account analysis
• Provides advanced e-services support
• Provides information to customers regarding local taxation to individuals, partnerships and corporations
• Adheres to applicable tax laws, regulations, and policies and procedures
• Reviews and analyzes tax return forms and applications for accuracy and makes corrections where necessary
• Corresponds with taxpayers over the phone, in person, and in writing regarding tax laws, regulations, and taxpayer accounts
• Prepares LMRC tax documents and registrations
• Navigates e-services to provide support for online customer registration, filing and payments
• Receives and records payment transactions
• Calculates and collects tax by completing LMRC returns
• Negotiates, processes, and monitors taxpayer payment plans
• Manages daily cash drawer, close-out, and balancing in accordance with policies and procedures
• Verifies tax documents including individuals, OL's, S Corps, W1's, insurance and transient room returns
• Provides detailed notation of taxpayer interviews and interactions in the tax system to include proper notation of actions needed to reach resolution
• Utilizes available data resource tools to research, locate, and contact taxpayers
• Exercises sound judgement in making decisions in accordance with applicable regulations and established policies and procedures
• Provides training and prepares materials for established policies and procedures
• Assists staff members with navigating through the tax system
• Navigates through recovery data in the tax system
• Coordinates transfers of tax dollars from one customer or account type to another
• Posts tax returns
• Communicates as directed with other Metro agencies and LMRC internal divisions, regarding tax accounts
  
   

Minimum Requirements

• Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work
• Communicates with individuals in person and utilizes all types of communication media
• Spends prolonged periods of time sitting
• Operates office and computer equipment
• Associate Degree – Accounting - Business Administration – Economics – Finance - Related field
• Two years of quality and quantity experience in customer service, accounting, finance, tax, or collections
• Equivalency:  An equivalent combination of education and experience may be substituted
• Ability to provide excellent customer service and exercise tact and diplomacy in dealing with the public
• Strong problem solving and analytical skills
• Ability to understand and explain complex tax laws and regulations
• Ability to efficiently navigate and utilize complex computer systems and software
• Team oriented with strong interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively
• Possess a high level of professionalism and a positive attitude