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Technology Support Specialist (Regular Full-Time)

Closes April 28th, 11:59 pm Eastern

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About the position

The Technology Support Specialist works with the Technology Support Group to perform preventative maintenance tasks, troubleshoot computer systems and peripheral equipment, and provide end-user support throughout the City. Assists in the maintenance of City of Bloomington workstation assets and provides purchasing and inventory support. If this sounds like you, please apply today to join our exciting team working for the people of Bloomington!

About ITS

Beyond tech support: Modern governments need a broad range of information technologies to serve their constituents. From computers, software, and computer training for city employees; to the city’s Geographic Information Systems, and a fiber optic ring called the Bloomington DigitalUnderground; the ITS Department makes sure our sister departments are equipped with the tools they need to serve the public.

City Benefits

We offer an excellent benefits package to regular full-time and part-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and personal time off.

 Eligible employees receive 13 paid holidays per year. They may earn up to 4 weeks (160 hours) of Paid Time Off in their first year of employment and 5 weeks (200 hours) in their second calendar year of employment.

  • The City contributes 100% of the 14.2% of a regular employee's salary to their retirement fund through the Indiana Public Retirement System (INPRS). Employees may contribute additional pre-taxed dollars to a 457(b) Deferred Compensation Plan account to supplement their retirement earnings. The City will contribute double the amount of the employee's 457 (b) contribution to a 401(a) account up to $30 per pay.
  • Health, vision, and dental insurance premiums are subsidized by the City and are available on day one of employment to regular employees. Employees may elect the High Deductible Insurance plan with the City providing an HSA contribution and if the employee is a non-smoker or participating in the Tobacco Cessation program, the employee only plan is at no cost to the employee.
  • Employees and their dependents (ages 3 and up) who are on the City's health insurance may utilize the City Employee Health Clinic. 
  • Employee Tuition reimbursment plan.
  • Employees and their dependents (ages 3 and up) who are on the City's health insurance may utilize the new City Employee Health Clinic. 
  • Employees may receive over $2,400 per year in HSA contributions and wellness reimbursements, insurance discounts, and incentives.
  • The City offers life insurance, accidental death and dismemberment, and long term disability insurance at no cost to employees. Employees may elect voluntary term life and short-term disability insurance.
  • After 1 year of employment, six weeks of paid parental leave are available to eligible employees.
  • City Employees can participate in the Sustainable Commuter Incentive program for financial incentive.
  • City Employees are able to ride the Bloomington Transit for free.


Job Description

POSITION:           Technology Support Specialist

DEPARTMENT: Information & Technology Services 

Job Type:           Regular Full-Time (35-40hrs/week; with benefits)

FLSA:                   Non-Exempt

Salary:                  $42,214.00 - $59,270.01 Annually

Schedule:            Monday through Friday, 8 am and 5 pm, some eveningsand weekends as needed. This position is eligible for some telework.

Duties

This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation:

Essential (Primary)

  • Provides ongoing end-user support of hardware and software, and answers questions. Troubleshoots problems, contacting hardware and software vendors when necessary. Provides localized, personal training in the use of information technology hardware and software.
  • Responds to telephone, e-mail, walk-in, and helpdesk system trouble tickets. Calls are entered into the system tracking system. Provides preventative maintenance on existing desktop computers, printers, and peripheral equipment.
  • Configures and deploys new information technology equipment.
  • Administers the removal of old information technology equipment.
  • Researches products and requests quotes for user technology solutions.
  • Receives, verifies, and records items shipped to the ITS department. Maintains accurate inventory on all items received or installed.
  • Ensures all applicable City financial and purchasing policies are followed.
  • Identifies, diagnoses, and resolves problems and institutes preventative measures to prevent further occurrences.
  • Keeps current with industry trends and technologies.
  • Takes all reasonable steps to maintain a safe work environment.

Non-Essential (Secondary)

  • Responds to computer/network emergencies on a 24-hour basis, traveling to City locations on an as-needed basis. 
  • Performs other duties as assigned.

Job Requirements

  • Minimum knowledge equivalent to an Associate’s Degree in Computer Science or a related field such as Computer Information Systems or Information Science.
  • Minimum experience equivalent to one year in information technology support.
  • Minimum experience equivalent to one year in help desk or customer service, preferred.
  • Ability to legally operate a motor vehicle, preferred.

Difficulty of Work and Personal Work Relationship

DIFFICULTY OF WORK:

  • Incumbent performs a broad range of duties that require an understanding of a large number of different, interconnected systems. Incumbent will occasionally be required to work with users who are in some distress.
  • Incumbent may be required to lift up to 50 lbs. by themselves, anything above that is a two person task.
  • Work is performed in a modern office environment. Emergencies may require incumbent to work evenings, weekends, and/or holidays.

PERSONAL WORK RELATIONSHIPS:

  • Incumbent is in constant contact with City employees in order to resolve their information technology issues.
  • Incumbent also maintains frequent contact with Department staff in order to resolve issues and accomplish installation, management, maintenance, and repair tasks as a team.

ANYONE WISHING TO APPLY FOR THIS POSITION WHO DOES NOT HAVE ACCESS TO A COMPUTER MAY APPLY AT CITY HALL, HUMAN RESOURCES DEPARTMENT (401 N MORTON STREET, SUITE 230, BLOOMINGTON, IN 47404).

AN EQUAL OPPORTUNITY EMPLOYER

La Igualdad De Oportunidades De Empleo Es La Ley.

The City of Bloomington does not discriminate on the basis of race, color, sex, ancestry, sexual orientation, gender identity, national origin, citizenship status, religion, age, veteran status, housing status or disability in employment or the provision of services.

The City of Bloomington validates authorization to work using eVerify. The City will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee’s I-9 form to confirm work authorization.