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Business Office Supervisor

City of Columbus, IN 300917
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Business Office Supervisor 

Job Information

Position Title:

Business Office Supervisor

Department:

Business Office 

Supervisor:

Manager of Finance & Business Operations; currently reports to Director of Columbus City Utilities

Salary Range:

$56,853 - $85,280 / year 

FLSA:

Full-time; Exempt; Safety sensitive

Benefits:

Excellent Benefits www.columbus.in.gov/employee-benefits; in addition: certification pay available; on-call (stand-by) pay; overtime pay; training available on the job

Application Deadline:  

July 23rd – Interviews to begin immediately

 

Apply Online at 

http://www.columbus.in.gov/jobs

 

If you need assistance, accommodations or don't have access to the internet elsewhere, call or email City Human Resources 812-376-2570 or humanresources@ columbus.in.gov to make an appointment to apply in person. We welcome all applicants.

 

INTRODUCTION:

Columbus, Indiana, population 50,000 is well known for its architectural innovation, community collaborations, engaged public, and high quality of life.  The City is a regional center for financial services, health care, employment, entertainment, and shopping. For more information about our community visit our visitor center website at www.experiencecolumbus.com or the City’s website at www.columbus.in.gov.

 

POSITION SUMMARY:

Process or cause to have processed work orders for billing; research and correct all billing information for 19,000 water and sewer customers; maintain new additions and assessments for new services; manage daily business office responsibilities; effectively and professionally communicate CCU message regarding billing and customer service internally and externally. 

ESSENTIAL (PRIMARY) DUTIES:

  • Speak to customers and answer billing questions; 
  • Ensure all daily tasks are completed within the business office; 
  • Monitor utility bills for accuracy by performing regular audits; 
  • Analyzes billing data and reports trends to upper management monthly; 
  • Responsible for overall job assignments, coaching customer service team to provide excellent and accurate customer service, and general supervision of customer service personnel;
  • Works closely, collaboratively and effectively with the CCU Internal Auditor, and the Department of Finance at the City of Columbus in billing and compliance matters pertaining to the City and CCU; 
  • Ensure accurate and timely billing and collections of revenues due to CCU; 
  • Work effectively and in compliance with Indiana State Board of Accounts (SBOA) requirements and meets all other generally accepted billing compliance best practice standards; 
  • Professionally represent CCU in interactions with other departments, vendors, accounting consultants, software consultants and respond effectively and in a timely way to all inquiries, data requests, comments, and findings; 
  • Work effectively with municipal advisors and other third-party consultants to effectively engage in community outreach efforts regarding billing and to effectively comply with regulatory standards regarding billing;

 

OTHER DUTIES:

Performing related essential and other job functions as required; performing all other duties as assigned.

SKILLS AND EXPERIENCE REQUIREMENTS:

Must be able to make decisions concerning customer problems and billing errors. Must use independent judgment and discretion, and remain professional at all times. Proficiency with Microsoft Office Suite, and ability to learn and become proficient in Tyler MUNIS and any other future billing software products. Prior work experience in a billing position is a plus.

 

 

PHYSICAL REQUIREMENTS:

While performing this job, the employee is frequently required to sit, stand, and communicate verbally and in writing.  Must be able to use a keyboard and computer most of the day and to occasionally use a telephone. 

EDUCATION:

The ideal candidate will have an Associate degree from an accredited college or university in public administration, business management, finance, accounting or other related field, or equivalent experience. 

JOB LOCATION:

This position performs duties in a modern business office environment with no unusual physical demands and works closely with office staff and occasionally with field crew members and external customers.  Working in-person in an office environment is required in order to successfully manage customer service staff.   

SAFETY EQUIPMENT:  N/A

LICENSES OR CERTIFICATIONS:

Must have a valid Indiana Driver’s License and maintain it at all times. Must have good driving record, sufficient to be covered by city insurance as a driver while on duty. 

EMPLOYEE BENEFITS:

The City of Columbus offers a competitive benefits package to all full time employees.  This includes a comprehensive health insurance plan that begins on the first day of employment, with no waiting period. The Columbus City Utilities (CCU) department offers an employer-funded 403 (b) defined pension and employees vest in five years- a great pension for retirement.  The City also provides each employee with $20,000 in life insurance along with short term and long-term disability plans that are 100% paid for, by the City.  Immediately Eligible For Health Insurance/Benefits on First Day of Hire! . The City of Columbus also offers a  free health/wellness Clinic, the EHP Clinic at NexusPark, offers primary care to employees and dependents on the City health plan, which includes basic pharmacy medications in stock at no cost to employees/dependents on the plan if ordered through the Clinic, and no cost labs ordered and drawn at the Clinic. The City offers a Flex/125 plan for qualifying employees. The City contributes funds to an HSA (Health Savings Account) if the HDHP is chosen. The City purchases short-term and long-term disability insurance and life insurance for employees at no cost to them, and offers the option of additional life insurance. The City offers the option of a 457(b) Deferred Compensation account. The City also offers all employees professional development support. 

 

BENEFITS OF EMPLOYMENT WITH THE CITY OF COLUMBUS:

The City of Columbus offers a comprehensive benefits package for full-time employees which includes: 

  • Two (2) medical plan options (including RX (prescription) coverage);
  • Vision and dental plans options;
  • Health savings account, which includes bi-annual City contribution for employees who choose High Deductible Health Care Plan option; 
  • Flexible health spending account – medical, dependent, and limited options;
  • Deferred compensation 457(b) account option; 
  • Fully-funded defined pension plan through the State of Indiana (PERF) (Utilities employees have a different 403(b) plan- also fully funded by the department and also a defined pension); 
  • A robust, comprehensive program of leave policies (Fire & Police have different leave policies) covering a variety of employee needs, including but not limited to:
    • 80 hours of paid vacation leave after one year;
    • 16 hours of paid personal leave available yearly;
    • 48 hours of paid sick leave which can accrue/carry-over;
  • 15 paid holidays, 17 on election years; 
  • City paid life insurance, with the option to buy more life insurance for yourself, spouse, or children
  • City paid Long-term Disability insurance (non-sworn);
  • City paid Short-term Disability insurance (non-sworn);
  • Employee assistance program that allows for covered behavioral health visits; 
  • Qualified employer for the Public Service Loan Forgiveness Program

RESIDENCY:

  • Must reside in Bartholomew County or adjoining county within six (6) months of employment.

 

DRUG/ALCOHOL TESTING:

  • This is a safety sensitive position and, as such, is subject to the City's Drug and Alcohol-Free Workplace Program, which includes: pre-employment testing, random testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.

 

This description is intended to describe the type of and level of work performed by the person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by a person, and employees at the city may be given other assignments at will.

 

 

AN EQUAL OPPORTUNITY EMPLOYER

M/F/D/V

*all potential applicants are encouraged to apply, and if you need an accommodation or help to apply online, please call 812.376.2570 to make an appointment or email humanresources@ columbus.in.gov